Policies

General

  • Check-out: 12:00 pm / check-in: 2:00 pm
  • Rooms 1, 3 & 5: two Queen Size beds/ maximum occupancy: 4 guests. Rooms 2, 4 & 6: one King Size bed / maximum occupancy: 2 guests.
  • All rooms are NON-smoking.
  • Smoking is permitted in designated areas only.
  • Only children over 8 years of age are permitted. (In case of groups reserving all the rooms for the same night, children of any age are welcome.
  • If you are traveling with your pet, please verify with us PRIOR to paying the deposit for your reservation.

Cancellations

  • Any cancellation or changes must be in writing or by email, otherwise it will not be considered valid.
  • For cancellations made more than 7 days ahead of the scheduled arrival, the entire deposit will be refunded.
  • For cancellations made between 6 and 3 days ahead of the scheduled arrival, a charge will be made equivalent to a one night stay.
  • For cancellations made within 48 hours of the scheduled day of arrival, or in case of a no-show, a charge will be made of the entire reservation.
  • For cancellations made within 4 days or less ahead of the scheduled arrival of a reservation for one night only, there will be a charge made for the equivalent of a one night stay.

Reservations

  • Please fill out the form on the Booking page, or send us an email to info@lacasadelatrio.com and we will be in touch with you within 12 hours.
  • When you make a reservation, we will retain 100% of your total reservation on your credit card. At the end of your stay, you can choose to have that card charged or you can select another method of payment.
  • Reservation deposits and payment of your balance can be made through PayPal, or with American Express, Visa or Mastercard, in cash (Mexican Pesos or US Dollars), or by bank deposit.
  • All fees, room rates, policies, exchange rates, packages & promotions, are subject to change and should be confirmed with the Hotel when making a reservation.

Pets

1. All pets must travel with their own bed, kennel or blanket and food.

2. Pets are not allowed to sleep in the hotel beds. If beds smell or are stained there is a 450.00 extra charge for dry cleaning.

If the duvet covers are permanently stained an extra charge of 1,500 pesos will be charged to the card that was left to guarantee the room.

3. As any good travel partner, pets must not be left alone in the room and knowing that eductaed pets do not bark during the night.

4. Pets are allowed to use the back garden but owners are responsible for cleaning after them.

5. Pets must be leashed or carried at all time while in the hotel (outside the room).

6. Pet owners are responsible for any damage the pet may cause in the room or any of the hotel’s property. Before leaving the hotel our staff will check the room for damages and charges may apply in case of stains, broken pieces or losses.

7. I understand that if my pet harms another guest or any of the hotel staff members, it will be my sole responsibility to provide any medical care or assistance that may be needed until full recovery of the attacked person(s)

8. First pet smaller than 10kg (22 lb) stays for free. Second pet and dogs larger than 10kg (22 lb) have a daily charge of 200.00 pesos.

9. During registration you will be asked to date and sign these conditions in agreement.